{"xsrfToken":"6fa9d46f04b3c36840c51a2a29c2537e4cbc4521_lout","branding":{"id":"4","key":"dsd","name":"DOP Service Desk","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"4","key":"dsd","projectId":10018,"serviceDeskId":4,"name":"DOP Service Desk","description":"<p>Welcome! You can raise a DOP Service Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"120","name":"Account request","descriptionHtml":"","callToAction":"Account request","introHtml":"<p>New account for people joining the project</p>","icon":10493,"iconUrl":"https://dop-orange.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[24],"key":""},{"id":"171","name":"DOP B2C Closer account request","descriptionHtml":"","callToAction":"DOP B2C Closer account request","introHtml":"<p>Wniosek o konto w Closer do obsługi DOP NJU</p>","icon":10594,"iconUrl":"https://dop-orange.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10594","groups":[24],"key":""},{"id":"45","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10491,"iconUrl":"https://dop-orange.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[42],"key":""},{"id":"121","name":"Help with my account","descriptionHtml":"","callToAction":"Help with my account","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10472,"iconUrl":"https://dop-orange.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[42,43],"key":""},{"id":"129","name":"Mark User as Test","descriptionHtml":"","callToAction":"Mark User as Test","introHtml":"<p>Set Production user as TEST in GL</p>","icon":10530,"iconUrl":"https://dop-orange.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[39],"key":""},{"id":"140","name":"Modify user account","descriptionHtml":"<p>Submit this ticket if a DOP user account exists, but its permissions should be changed.</p>","callToAction":"Modify user account","introHtml":"<p>Change an existing user permissions</p>","icon":10570,"iconUrl":"https://dop-orange.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[41,24],"key":""},{"id":"138","name":"NJU INT/PRD account request","descriptionHtml":"<p>Use this request to ask for access to int/prd nju sites, ex. <a href=\"https://int-nju-sales.dopapp.pl/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://int-nju-sales.dopapp.pl/</a></p>","callToAction":"NJU INT/PRD account request","introHtml":"","icon":10570,"iconUrl":"https://dop-orange.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[24],"key":""},{"id":"130","name":"Payments issue","descriptionHtml":"","callToAction":"Payments issue","introHtml":"<p>DOP Payments issues</p>","icon":10484,"iconUrl":"https://dop-orange.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[39],"key":""},{"id":"131","name":"PRD test account request","descriptionHtml":"","callToAction":"PRD test account request","introHtml":"","icon":10537,"iconUrl":"https://dop-orange.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[24],"key":""},{"id":"127","name":"Remove account","descriptionHtml":"","callToAction":"Remove account","introHtml":"<p>Request for account removals for people leaving</p>","icon":10507,"iconUrl":"https://dop-orange.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[41],"key":""},{"id":"132","name":"Remove PRD test account","descriptionHtml":"","callToAction":"Remove PRD test account","introHtml":"","icon":10538,"iconUrl":"https://dop-orange.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[41],"key":""},{"id":"134","name":"Remove Spartakus account","descriptionHtml":"","callToAction":"Remove Spartakus account","introHtml":"","icon":10550,"iconUrl":"https://dop-orange.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[43],"key":""},{"id":"137","name":"Remove VLO account","descriptionHtml":"","callToAction":"Remove VLO account","introHtml":"","icon":10577,"iconUrl":"https://dop-orange.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[41],"key":""},{"id":"128","name":"Report API Change","descriptionHtml":"","callToAction":"Report API Change","introHtml":"<p>Report change for API</p>","icon":10526,"iconUrl":"https://dop-orange.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[39],"key":""},{"id":"126","name":"Report a Change","descriptionHtml":"","callToAction":"Report a Change","introHtml":"<p>Report a change to production environment</p>","icon":10473,"iconUrl":"https://dop-orange.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[39],"key":""},{"id":"59","name":"Report a service issue","descriptionHtml":"","callToAction":"Report a service issue","introHtml":"<p>Having trouble with a system?</p>","icon":10528,"iconUrl":"https://dop-orange.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[39],"key":""},{"id":"133","name":"Spartakus account request","descriptionHtml":"","callToAction":"Spartakus account request","introHtml":"","icon":10570,"iconUrl":"https://dop-orange.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[43],"key":""},{"id":"143","name":"Token request","descriptionHtml":"<p>To submit this ticket, you need to have a Yubikey Serial Number. If you don't have it, contact Marlena Zaborowska or Aleksander Kutra.</p>","callToAction":"Token request","introHtml":"<p>Submit this ticket for VPN or SSH access. You'll receive a Yubikey hardware token when the request is completed.</p>","icon":10582,"iconUrl":"https://dop-orange.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10582","groups":[24],"key":""},{"id":"136","name":"VLO account request","descriptionHtml":"","callToAction":"VLO account request","introHtml":"","icon":10576,"iconUrl":"https://dop-orange.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[24],"key":""},{"id":"144","name":"Vlocity/Salesforce 2FA reset","descriptionHtml":"","callToAction":"Vlocity/Salesforce 2FA reset","introHtml":"<p>Submit this ticket if you need help with your Salesforce/Vlocity MFA device</p>","icon":10580,"iconUrl":"https://dop-orange.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10580","groups":[42],"key":""},{"id":"64","name":"Change","descriptionHtml":"","callToAction":"Change","introHtml":"","icon":10472,"iconUrl":"https://dop-orange.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"62","name":"Incident","descriptionHtml":"","callToAction":"Incident","introHtml":"","icon":10489,"iconUrl":"https://dop-orange.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[],"key":""},{"id":"141","name":"New Mattermost account","descriptionHtml":"","callToAction":"New Mattermost account","introHtml":"","icon":10578,"iconUrl":"https://dop-orange.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[],"key":""},{"id":"71","name":"Request a Change","descriptionHtml":"","callToAction":"Request a Change","introHtml":"","icon":10458,"iconUrl":"https://dop-orange.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"119","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10531,"iconUrl":"https://dop-orange.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[],"key":""}],"reqGroups":[{"id":24,"name":"Grant access"},{"id":41,"name":"Revoke access"},{"id":39,"name":"Report event"},{"id":42,"name":"Get help"},{"id":43,"name":"Spartakus"}],"orderMapping":{"24":[171,120,140,138,136,131,143],"23":[129],"39":[129,126,59,128,130],"40":[138],"41":[127,140,137,132],"20":[71],"43":[133,134,121],"42":[144,121,45],"18":[62,64],"14":[45],"13":[45,59],"17":[59]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"16e72a69-4855-3c07-b362-5ac63e946e6a","appLinkName":"System Confluence","appLinkUrl":"https://dop-orange.atlassian.net/wiki","spaceKey":"DSD","spaceName":"DOP Service Desk","spaceUrl":"https://dop-orange.atlassian.net/wiki/spaces/DSD","isServer":false},"labels":[],"projectKey":"DSD","serviceDeskId":4,"kbLinkDomainURLs":["https://dop-orange.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkOTg4MzI0ZC0wYTBlLTRjM2YtYjU1Yi0xNWQ0NjQzNTk4MDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MjU4NDMwMTIsIm5iZiI6MTcyNTg0MTgxMn0.7toMJSOebLy21CqiVyJqd7DbSYimqmwLZ434N-4iJyQ","targetCollection":"upload-project-10018","endpointUrl":"https://api.media.atlassian.com","clientId":"d988324d-0a0e-4c3f-b55b-15d464359801","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://dop-orange.atlassian.net/wiki","kbLinkDomainURLs":["https://dop-orange.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}